FAQ

What makes Jivans Gem’s gemstones unique?

At Jivans Gem, we specialize in rare, antique, and natural gemstones sourced from historic mines and private collections worldwide. Each stone is hand-selected for its unique character, provenance, and exceptional quality, ensuring every gemstone is truly one-of-a-kind.

Are your gemstones ethically sourced?

Yes. We are deeply committed to ethical sourcing. We work only with trusted suppliers who follow responsible and sustainable practices, ensuring respect for both the environment and the communities connected to these rare treasures.

Do you offer custom jewelry designs?

Our UK company focuses exclusively on gemstones rather than jewelry. However, we can guide you in connecting with expert artisans and jewelers should you wish to transform one of our gemstones into a bespoke creation.

How do I care for my gemstones?

Gemstones, especially antique or untreated stones, require gentle handling. We recommend storing them separately, cleaning only with a soft, dry cloth, and avoiding exposure to harsh chemicals or extreme temperatures. For tailored care instructions, our team is happy to assist.

What is your return or exchange policy?

All purchases at Jivans Gem are final. Due to the rarity and value of our gemstones, we do not offer refunds or exchanges. We encourage clients to review their selections carefully before purchase, and we are always here to answer questions beforehand.

Do you ship internationally?

Yes. Jivans Gem offers secure international shipping, with delivery available across the UK, Europe, and beyond. Shipping times and costs vary by destination, and details will be provided at checkout on jivansgem.com.

How can I verify the authenticity of my gemstone?

Each gemstone from Jivans Gem is accompanied by a certificate of authenticity, detailing its origin and characteristics. For additional verification, we recommend consulting an independent certified gemologist. Our team is also available to provide full transparency and answer any questions.