Shipping Policy
Shipping Policy – Jivans Gem
At Jivans Gem, we are committed to delivering your gemstones with the utmost care and reliability. This Shipping Policy outlines important details about how and when your orders will be shipped.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and UK public holidays) after receiving your order confirmation email.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Special or reserved gemstones may require additional processing time. If applicable, this will be communicated to you before purchase.
2. Shipping Options & Rates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 3–5 business days | Free on all orders |
| Express UK Shipping | 1–2 business days | £15 |
| International Shipping | 7–14 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on your location, courier delays, customs clearance, weather, or peak seasonal demand.
3. International Shipping
We proudly ship worldwide.
International orders may be subject to customs duties, taxes, and fees, which are not included in our pricing. These charges are the responsibility of the recipient.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
You can use this number to monitor your shipment via the courier’s website.
5. Packaging & Handling
Every gemstone from Jivans Gem is securely packaged to ensure safe delivery.Orders include protective packaging and, where applicable, documentation or certificates of authenticity.
6. Delays & Lost Packages
While we strive to meet all estimated delivery times, unforeseen delays may occur.
If your package appears delayed or lost, please contact our support team, and we will work with the courier to resolve the issue promptly.
7. Address Accuracy
Please ensure that all shipping details are accurate at the time of purchase.
Jivans Gem is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
8. Questions or Support
For any shipping-related inquiries, please contact our UK support team:
📧 Email: contact@houseofjivans.com
📞 Phone: +44 7438 276758
🏢 Address: 31 COPE Street, Nottingham, NG7 5AB, United Kingdom
🕒 Hours: Monday – Friday, 10 AM – 6 PM (UK Time)