Return & Exchange Policy – Jivans Gem

At Jivans Gem, we are committed to offering you rare gemstones of exceptional quality. Due to the unique and irreplaceable nature of our stones, all purchases are considered final. Please read our policy carefully before placing an order.

Eligibility for Returns

We do not accept returns, refunds, or exchanges once a purchase has been completed.

To ensure transparency and customer satisfaction, we provide full product details, certificates of authenticity, and images before the sale.

Clients are encouraged to ask any questions about a gemstone’s characteristics prior to purchase.

Non-Returnable Items

All gemstones sold by Jivans Gem are non-returnable and non-exchangeable, including but not limited to:

Antique or rare gemstones

Custom requests or reserved stones

Items purchased during promotional events

Refunds

We do not issue refunds once a purchase is confirmed.

Shipping and handling charges are non-refundable.

Exchanges

We do not offer exchanges for gemstones.

Please review product specifications and certification carefully before completing your purchase.

Damaged or Incorrect Items

Every gemstone is inspected and certified before dispatch.

In the rare event of an error in your order, please contact us immediately upon receipt. We will work with you to resolve the issue.

Claims made after 48 hours of delivery will not be accepted.

Contact Us

For any inquiries regarding your order, please contact our UK support team:

📧 Email: Contact@houseofjivans.com
📞 Phone: +44 7438 276758
🏢 Address: 31 COPE Street, Nottingham, NG7 5AB, United Kingdom