Privacy Policy – Jivans Gem

At Jivans Gem, accessible from https://www.houseofjivans.co.uk, your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect both personal and non-personal information to provide, improve, and secure our services.

Personal Information may include:

Name

Email address

Phone number

Billing and shipping address

Payment details (processed securely via trusted third-party gateways)

Purchase history

Non-Personal Information may include:

Browser type and version

IP address

Device identifiers

Pages visited and time spent on our site

Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders

Communicate with you regarding purchases, inquiries, or services

Personalize your experience with our website

Improve our offerings and customer service

Send promotional emails or newsletters (with the option to opt out at any time)

Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service providers (such as payment processors, couriers, and logistics partners)

Marketing partners, but only with your consent

Regulatory or legal authorities, where required by law or to protect our rights

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance user experience

Analyze site traffic

Personalize content

You may disable cookies in your browser settings. Please note, some website features may not function properly without cookies.

5. Data Security

We take your data security seriously. We use SSL encryption, secure servers, and strict access controls to safeguard your information.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal data

Withdraw consent at any time

Object to certain types of processing

Request a copy of your data in portable format

To exercise these rights, please contact us at contact@houseofjivans.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal data.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: contact@houseofjivans.com
📞 Phone: +44 7438 276758
🏢 Address: 31 COPE Street, Nottingham, NG7 5AB, United Kingdom